5 key factors in insurance AI success

Increasingly, insurance companies are leveraging artificial intelligence (AI) and machine learning to optimize processes, reduce costs, and increase efficiency. For example, Ant Financial’s Dingsunbao app is able to make damage assessment and provide detailed analysis including claim amount, damaged parts and repair plan by leveraging AI technologies such as image recognition. Similarly, a public insurer in Germany employs an algorithm to manage the large amount of email correspondence by detecting keywords, sorting correspondence according to topics, urgencies and departments, and suggesting next best actions.