Commercial excellence and customer satisfaction in financial services

SapientRazorfish , London Eden House, 8 Spital Square, London E1 6DU , United Kingdom



Join us for Simon-Kucher & Partners’ Banking Strategy Forum in London, where experts from Simon-Kucher & Partners and industry will present perspectives and discuss pragmatic strategies for maximising revenues in a rapidly changing regulatory landscape.

In an era where banks will have to compete to retain front-facing customer relationships, innovative strategies for enhancing customer loyalty and reducing churn must be employed.

Why attend?

  • Understand how different facets of financial services (retail banking, corporate banking, private & wealth management, fintech) can maximise their revenues given increasing competition due to the launch of PSD II / Open Banking and other regulatory changes
  • Evaluate using established behavioral practices to strengthen customer loyalty through gamification
  • Get a global perspective on the interaction of fintechs and banks in a rapidly evolving regulatory landscape
  • Learn how wealth managers and private bankers can minimise customer attrition through data analytics
  • Network and share ideas with experts from Simon-Kucher as well as the industry



08:45 - 09:30 a.m.
Registration, breakfast and networking
09:30 - 09:40 a.m.
A look at the UK banking landscape and current trends
09:40 - 10:00 a.m.
Digital customer journey, gamification and loyalty in Retail Banking Business models
10:00 - 10:20 a.m.
How banking strategies should evolve in response to Fintechs: A US perspective
10:20 - 10:35 a.m.
Coffee Break
10:35 - 10:55 a.m.
Customer satisfaction and commercial excellence in Corporate Banking
10:55 - 11:15 a.m.
Successful minimisation of churn rates in Wealth Management
11:15 - 11:45 a.m.
Panel: Open Banking as a new disruptive force in Financial Services
11:45 - 11:50 a.m.
Closing remarks