London Business Breakfast Series

This Time, it's Personal: Why customer-centricity matters to your TopLine
8:30 - 10:00
Duck & Waffle, 110 Bishopsgate, London, EC2N 4AY


Join us for the third TopLine Power Breakfast session on 7th February, where we’ll discuss the importance of customer centricity for your business and how it can drive revenue growth.

Some of the topic areas we will look to discuss will be:

  • What being customer centric really means
  • When you should use a segment-led vs. an individual-led approach
  • The power of user data, analytics and machine learning in personalising product, price and incentives
  • Leveraging behavioral economics to drive acquisition, retention and loyalty

This session is relevant for business unit or functional leaders who are responsible for or contribute to customer experience and engagement, growth or commercial strategy, and digital strategy and solutions. There will naturally be a B2C focus.