Our 2025 Commercial Excellence Benchmarking Study, developed in partnership with Future of Field Service, a leading platform for service and operations leaders exploring how organizations are transforming service into a strategic advantage, continues our effort to bring service leaders practical insights on the Field Services industry. Based on input from 177 executives across the US and Europe, the study uncovers how firms are navigating commercial challenges, redefining pricing and customer models, and positioning for sustained growth.
The study reveals:
- Measured optimism. 91% of executives expect revenue growth in 2025 and 82% anticipate margin expansion, reflecting strong confidence in Field Services’ commercial potential.
- Headwinds to watch. More than 80% cite cost pressures and labor shortages as their biggest challenges, alongside intensifying competition and gaps in pricing discipline.
- Customer centricity. Customer acquisition and retention are now the top growth priorities, while M&A activity has slowed after several years as the primary catalyst of growth.
A collaboration with the Future of Field Service.
