During the customer interviews, we investigated what success factors would be required to create an attractive consumer-centric digital experience (inside sales support, online configurator, etc.).
We aligned consumer needs with the client’s business objectives to design a consumer-centric operation model and define the user experience. We then conducted a gap analysis to identify quick-wins and long-term fixed rates, which were consolidated and further detailed.
The project team used an agile, highly collaborative approach that engaged an extensive set of stakeholders to define, align, and create the path forward.