Luxury goods

Maximizing value, customer satisfaction, and brand loyalty

Despite economic volatility, the luxury goods industry has been growing in double digits.

Recent global market evolution has introduced a new consumption paradigm.

But that doesn’t mean luxury brands don’t face their own type of challenges.

The growth of new business models such as renting, evolution of distribution channels to online and own retail, emergence of a new, more lifestyle-driven consumer base and changes in government incentives and tax regulations in many markets makes having the right commercial approach more important than ever to boost growth and enhance brand equity.

Customers seek quality, authenticity, and a deeper brand history than in other industries. And consequently, some luxury goods possess the rare characteristic of positive price elasticity: The higher the price, the higher the demand.

Similarly, scarcity is a critical element of success for luxury products, so producing and selling fewer items makes consumers want them even more and more willing to pay a higher price.

Getting the strategy right between the two sides is essential while realizing the value of your brand.

That’s where we can help. Simon-Kucher has strong expertise in the luxury goods industry, especially with international pricing and portfolio strategies, consumer engagement, loyalty and omnichannel experience.

All designed to maximize value, customer satisfaction and brand loyalty.

Services & Capabilities

01

International pricing strategies

02

Omni-channel strategies

03

Developing marketing mix strategies

04

Digitalization and eRetailing strategies

05

Need-based consumer segmentation

06

Business model strategies for metaverse and web3

Our approach

With over 35 years of expertise, we know how to drive effective growth.

Not only that, we know how to transform businesses in order to keep up in our increasingly digital world. 

We pride ourselves on taking a hands-on, results-driven approach. We deliver business improvements by combining our industry expertise with data-based insights and analytics.

In an industry focused on balancing brand, quality and customer demand, we work at pace, combining our expertise and agile mindset with our client’s knowledge to maximize sustainable, profitable growth.

We know the luxury market is unique, so we customize each project, its goals, and our solutions to fit your needs.

How we've helped

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Our team
Senior Partner
Barcelona, Spain
Partner
Milan, Italy
Partner
Bonn, Germany
Partner
Singapore, Singapore
Senior Partner
Paris, France
Contact us

Our experts are always happy to discuss your issue. Reach out, and we’ll connect you with a member of our team.