AI and the future of professional services

A new approach to commercial strategy

For years, firms leaned on the same playbook of showing expertise, sharing insights, and earning trust.

AI hasn’t replaced this playbook, but the environment for professional services firms has changed. The real risk isn’t being replaced by machines, it’s blending in and sounding just like everyone else.

This series explores how the AI shift affects the sales process, from first impressions to long-term client relationships. We’ll cover what still works, what doesn’t, and how to stand out with approaches that actually connect with people.

When everyone sounds smart, how do you stand out?

In this first piece, we look at how AI has changed the early part of the sales funnel: market awareness. Traditional signals of credibility no longer cut it. If your polished content isn’t getting traction, you’re not alone. Today, the secret is creating genuine, audience-focused content that actually solves problems, without sounding robotic or like it was generated by AI prompts.

Read Part 1: Professional services and AI: Market awareness in professional services today

Stay tuned for Part 2

In 'Professional services and AI: Turning interest into action and lead conversion', we'll explore how to move beyond awareness and turn attention into real conversations and momentum.

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Atlanta, USA